Open Enrollment Costs, AI in HR, and Workplace Civility: SHRM CEO Interview

An interview with SHRM CEO Johnny Taylor examines how employers and employees are navigating open enrollment amid rising health care costs, with one projection cited for a nearly 10% increase in employer health care costs in 2027. It also covers HR’s role in AI adoption, political discussion, generational differences, and civility at work.

■ Open enrollment and benefits communication
- Rising health care costs and employee cost concerns
- Employer communication and employee responsibility during benefits selection
- Tax-advantaged benefits such as dependent care accounts

■ AI and human resources
- AI as a complement to human intelligence rather than only a replacement
- Effects on roles such as actuaries and the need for management oversight
- Advising employees on why and how AI is used

■ Politics, civility, and HR
- Workplace political discussion and approaches to disagreement
- Research on civility and generational differences as sources of friction
- Balancing employee protection, company protection, and HR enforcement

It is suited to HR leaders, managers, and employees seeking an overview of current workplace benefit and people-management issues. Viewers gain context for benefits communication, AI adoption, and civility practices, and can consider how to apply these themes in their organizations.